KUALA LUMPUR, Nov 26 — Prime Minister Datuk Seri Najib Razak today made a surprise visit to see for himself the services provided at the Pudu Sentral Urban Transformation Centre (UTC).
Satisfied with what he saw, Najib said the services were very good and met the standards set by the government.
Najib, who uploaded several photographs on the visit in his latest entry on his blog NajibRazak.com, also praised the services provided by the Immigration Department and National Registration Department (NRD) for completing transactions within a very short time.
“International passports were ready in less than an hour. In fact, I myself applied for a replacement of my birth certificate and received it in less than 30 minutes,” he said.
During the visit, Najib said he also received positive feedback from several visitors to the UTC, all of whom were very impressed by the efficiency of the agencies there, whether it was for renewing driving licences, applying for international passports or replacing the MyKad identity document and birth certificates.
Najib said the operating hours at the UTC till 10pm on working days and also Saturday and Sunday enabled the public to access public services under one roof outside working hours.
“It is the norm there is a bigger crowd during weekends than on normal days,” he said.
Among the photographs were those of his visits to the NRD and Road Transport Department counters, besides him mingling with teens at the sports centre there.
Najib, who is also Finance Minister, also took the opportunity to talk to traders at the UTC’s cafeteria and hear out their problems, among which were that they lacked customers and that there was not enough signages to inform visitors to the terminal about the presence of the UTC and cafeteria.
“According to them, there was a decline in customers after express buses operating at the terminal were relocated to another terminal and also the efficiency of the agencies there which meant customers did not have to spend too much time at the UTC.
“These matters need to be addressed as well, and if done well, Insya-Allah, the situation will improve,” he said.
The Prime Minister also thanked and congratulated the staff at Pudu Sentral UTC for an outstanding job.
He added that he hoped that this quality of services would be maintained not only at Pudu Sentral UTC but also at other UTCs throughout the country. — Bernama